Complaints Procedure

At Optimise Money Group, we are committed to providing you with prompt, efficient and friendly service. We aim to provide you with a service that is second to none. However, we are aware that from time to time you may want to complain about the service you have received, as a result our staff will be happy to help resolve your concerns. We have formal complaints procedures in place that will make sure your complaint is handled quickly, fairly and efficiently.

How to make a complaint

We would ask you to contact us on 01625 569625, email us at office@optimisefinance.co.uk or write to us at:

Our commitment

Optimise Money Group will try to resolve any complaint with you. However, if you are unhappy with our final response or we are unable to issue our final response within 8 weeks of receiving your complaint you can refer your complaint to the Financial Ombudsman Service.

You can get more information about them at the following link: https://financial-ombudsman.org.uk/consumer/complaints.htm.

Optimise Money Group is an introducer. Our processing partner, Optimise Finance, is a broker, not a lender. Optimise work exclusively with a limited number of carefully selected lenders. Our FCA-authorised firm details can be viewed on the FCA Register.

Optimise Finance is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 724841. You can check this on the FCA’s Register by visiting the FCA’s website https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.